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An accommodation
where you can feel the seasons of Tanigawa

Greetings from Kinseikan

Blessed with abundant Onsen and great nature that changes its expression every season, Kinseikan is a small hotel which stands in mountainous area, of the south face of Mt. Tanigawa.
Rooms featured with the feeling of the warmth of wood, meals which you can enjoy seasonal taste, and casually provided hospitality…
Please stretch out your arms and legs, make yourself at home, and enjoy a relaxing time.

Onsen

Our Onsen has four sources with different water temperature, and it is said that the Onsen was discovered around 600 years ago, refreshing tired villagers and travelers since then.

You can use Wi-Fi in all the areas at the hotel including the lobby and rooms.

We’ve created a page on Facebook.
Click “Like” and become a fan to check the latest information of our hotel and nearby area.

Onsen

- High class Onsen qualified as Japan Onsen Heritage -

Our hotel owns 4 Onsen sources and hot water luxuriously runs without stopping at all bathes.
You can enjoy high class Onsen water which has been taken care by many generations of Yumori (Onsen keeper) and qualified as Japan Onsen Heritage at our outdoor and indoor bathes, feeling the seasonal essence.

Onsen Type / Effects

  • Onsen Type: simple hot spring (hot spring with a low alkaline level)
  • Effects: positive effects on your skin, neuralgia, rheumatism, stomach disorders, and poor circulation etc.

The water is clear and colorless, mild and soft.
It’s drinkable.
If you bring your own bottle, Onsen water and delicious water of Tanigawa is free to take-away.
We also sell plastic containers for take-away.

4 Kinds of Onsen

  • Seseragi-no-yu

“Seseragi-no-yu”, Mixed-sex Outdoor Bath besides Tanigawa Riv.

Cherry blossoms in Spring, lush green in Summer, brightly colored leaves in Autumn, snow scenery like an ink wash painting in Winter…

Soaking in the water, indulge yourself in abundant nature of Tanigawa Onsen.

  • ※ From 7:00 to 10:00 is for women only.
  • ※ Closed for cleaning from 10:00 to 14:00.
  • ※ You can use as a private bath from 0:00 to 5:00.
  • Outdoor Bathes

Outdoor Bathes

Outdoor bath attached to each indoor bath for men and women.

You can enjoy taking bath feeling the breeze coming through the trees and making the sound of stream and twitting of birds as background music.

  • ※ Closed for cleaning from 10:00 to 14:00.
  • Large Public Bath

Large Public Bath

“Yakushi-no-yu” Large Public Bath for Women Only
“Monjyu-no-yu” Large Public Bath for Men Only
Each bath contains 2 large bathtubs.

Hinoki (Japanese cypress) bathtub which you can feel the warmth of wood and bathtub made by Samba stone quarried in Gunma prefecture.
Outside the wide opened window spreads a beautiful nature of Tanigawa Onsen that seasonally changes its expression.

  • ※ Closed for cleaning from 10:00 to 14:00.
  • Sakuyahime-no-yu

“Sakuyahime-no-yu” Private Bath

“Sakuya-no-yu” is a small bath for families which you can use without hesitations.

You can enjoy the non-stopping Onsen water as much as you like.

  • ※ Available whenever it’s vacant.
  • ※ Closed for cleaning from 11:00 to 14:00.

Cuisine

- Enjoy the difference of “Seasonal Taste” -

We prepare a monthly menu.

  • Restaurant

Restaurant

Meals will be served in your room or at the restaurant.
Great hall of 68 tatami mat size (for approx. 50 people) is available.

  • Restaurant01
  • Restaurant02
  • Restaurant03
  • Restaurant04
  • Restaurant05
  • Restaurant06

※ Depends on your plans.

  • Sake Cellar

Sake Cellar

We offer some high-quality Sake from Gunma and Niigata prefecture, and also some wines and champagnes, to add more fun and taste to your meal.

  • ake Cellar01
  • ake Cellar02

Times for Dinner and Breakfast

Dinner is available from 18:00.Please let us know your dinner time after you arrive.
Breakfast is available from 7:30.Please tell your breakfast time to the staff after dinner.

If there is some food that I don't like, can you make a change to the menu?

We would like to meet your request as best as we can.
If your request is just to ask for replacement, we won’t charge additional fee. If you want to replace it with specific food, additional charge will be required.

cuisine Chef

Chef Iizuka Hifumi

Although he may not look like so(?), our chef cooks some delicate foods.
We plan monthly menu using seasonal food from nearby area and emphasize on the sense of season.
We use local products not only for ingredients but for seasonings such as local made Miso, natural salt, aged soy sauce made by a store that has long history in Gunma.
He does grumble about okami’s (landlady’s) demand for higher quality, but he always answers it.
(He even makes some handmade sweets while saying “I’m not a pâtissier”)

Room with Shigaraki pottery or
Hinoki (Japanese cypress) outdoor bath

- Soak in the great Onsen water as much as you like and have a relaxing time -

  • Room with Shigaraki pottery or Hinoki (Japanese cypress) outdoor bath
  • room01
  • room02
  • room03

Accommodation fee

2 people 3 people 4 people 5 people 6 people
Weekdays 30,240 yen 30,240 yen 27,000 yen 24,840 yen 22,680 yen
Day before Holidays 32,400 yen 32,400 yen 30,240 yen 28,080 yen 25,920 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

12.5 tatami mat + 6 tatami mat Japanese-style room + flooring space + outdoor bath

Soaking in the Shigaraki pottery or Hinoki outdoor bathtub, where our hotel’s boasted Onsen water runs non-stopping, you can indulge yourself in the rich and beautiful nature that change its taste from season to season, time to time.
The room is spacious containing 12.5 tatami mat and 6 tatami mat Japanese-style rooms and flooring space.

The room is on the 4th floor, so you can see the mountains and skies with beautiful expression in each season through the large window, and it makes you feel much more spaciousness.

When you soak yourself in the soft and clear Onsen water in the midst of steam rising from the Onsen, you will feel relaxing gentleness all around you.

Time passes slowly in the quietness where you can only hear the sound of stream and twittering of the birds. Sometimes you can see Japanese serow on the slope of mountains.

Soak in the great Onsen as much as you like and have a peaceful and relaxing time.

room04

Each room has a slightly different floor plan.


10 tatami mat and 8 tatami mat
"Room with Flooring installed Living Room"

- Forget about the time and relax at the living room where refreshing bamboo flooring is installed. -

  • 10 tatami mat and 8 tatami mat Room with Flooring installed Living Room
  • room01
  • room02
  • room03

Accommodation fee

2 people 3 people 4 people 5 people
Weekdays 25,920 yen 23,760 yen 21,600 yen 19,440 yen
Day before Holidays 28,080 yen 27,000 yen 24,840 yen 22,680 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

10 tatami mat Japanese-style room + 8 tatami mat size Living Room with Bamboo Flooring + Massage Chair + DVD player

Main room with tatami mats made by Washi (Japanese paper) is connected to bamboo flooring room, and beyond outside the window, trees closely spreads its branches.

Fireplace and massage chair also attracts customers.
Memory foam mattresses are used for futon bedding, so you can have pleasant dreams.

Together with stylish glass washbasin, it’s popular to female guests.

room04

Each room has a slightly different floor plan.


Room with removable panels

- You can also have a tea while taking negative ions in -

  • Room with removable panels
  • room01
  • room02

Accommodation fee

2 people 3 people 4 people 5 people 6 people
Weekdays 27,000 yen 24,840 yen 22,680 yen 20,520 yen 18,360 yen
Day before Holidays 30,240 yen 27,000 yen 24,840 yen 22,680 yen 20,520 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

10 tatami mat + 6 tatami mat Japanese-style rooms + indoor veranda with flooring + balcony

A spacious room with 10 tatami mat, 6 tatami mat, 4.5 tatami mat Japanese-style rooms, and a space with chairs.

There’s also a small balcony outside, so you can have a nice tea time taking in as many negative ions as you can.

Rooms can be separated with Fusuma (removable panels) and Shoji (removable translucent panels), so you can lay Futon beds in different rooms at night.

And there are 2 washbasins, which is useful for a stay of several people.

In winter season, Sunken Kotatsu will be installed in 4.5 tatami mat room.

room04

Each room has a slightly different floor plan.


Rooms with Beds

- Feeling the time passing slowly in the Japanese-style room with spacious beds -

  • Rooms with Beds
  • room01
  • room02
  • room03

Accommodation fee

2 people 3 people 4 people 5 people 6 people
Weekdays 27,000 yen 24,840 yen 22,680 yen 20,520 yen 18,360 yen
Day before Holidays 30,240 yen 27,000 yen 24,840 yen 22,680 yen 20,520 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

2 large single beds(120cm×195cm) + 10 tatami mat Japanese-style room + 4.5 tatami mat Japanese-style room

It’s the newest room in our hotel.

It has 2 large single SIMMONS beds + 10 tatami mat + 4.5 tatami mat Japanese-style room (with sunken Kotatsu).

You can have a good-night sleep in a spacious bed.

Additional Futon beds are available at Tatami room in case more than 3 people are using the room.

You can separate the bed room and Tatami room. So we also recommend for several people use.

There are 2 washbasins, which is useful for a stay of several people.

In the winter season, sunken Kotatsu will be installed in 4.5 tatami mat room.

room04
room05

Each room has a slightly different floor plan.


10 tatami mat + 3 tatami mat "Room with a Small Balcony"

- Have a forest bathing feeling seasonal breeze at the balcony -

  • 10 tatami mat + 3 tatami mat Room with a Small Balcony
  • room01
  • room02

Accommodation fee

2 people 3 people 4 people 5 people
Weekdays 22,680 yen 20,520 yen 18,360 yen 17,280 yen
Day before Holidays 25,920 yen 23,760 yen 21,600 yen 19,440 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

10 tatami mat + 3 tatami mat Japanese-style room + small balcony

The Room contains 10 tatami mat and small 3 tatami mat Japanese-style room with a small balcony.。

You can enjoy the changes of seasons in great nature of Tanigawa Onsen from the window bent at right angle.

A small room where sunken Kotatsu will be installed in the winter is a relaxing space where you can enjoy chatting while looking at the scenery.

It is also nice to have a forest bathing feeling seasonal breeze at the balcony.

It’s bright and cozy.

room03

Each room has a slightly different floor plan.


10 tatami mat + 3 tatami mat "Good Old-fashioned Room"

- Showa era’s good old-fashioned atmosphere makes you feel nostalgic and relaxed -

  • 10 tatami mat + 3 tatami mat Good Old-fashioned Room
  • room01

Accommodation fee

2 people 3 people 4 people 5 people
Weekdays 20,520 yen 18,360 yen 16,200 yen 15,120 yen
Day before Holidays 23,760 yen 21,600 yen 19,440 yen 17,280 yen

※ Besides the fee, 150 yen of Onsen tax (per Adult) will be charged.

10 tatami mat + 3 tatami mat Japanese-style room + indoor veranda

It is the only room built in Showa era at our hotel, and makes you feel nostalgic.

You can see the clear stream of Tanigawa and green trees closely from the seats beside the window.

It’s a quiet and relaxed room.
Quite a few of our customers who visit our hotel frequently say they like this room the best.

Relaxed atmosphere fillls the room.

room02

Each room has a slightly different floor plan.


Room Equipment

  • WC (with bidet seat)
  • Washbasin
  • Television
  • Telephone
  • Refrigerator
  • Safety
  • Tea making set

Amenities

  • Basic amenities (toothbrush, soap, hairbrush, razor, skin toner, etc.)
  • Yukata (casual Kimono)
  • Towels
  • Hairdryer
  • Down quilt futon

Children’s fee

  • Children in elementary school (6-12 years old) 70% of Adult fee
    Almost the same meals as Adult + Futon + Yukata + Bath Towel + Washing Towel + Toothbrush
  • Preschool children (2-5 years old) 50 % of Adult fee
    Plate lunch style meals for children + Futon + Yukata + Bath Towel + Washing Towel + Toothbrush
  • For children over 2 years old only using Futon; 3,240 yen.
    No need of Futon and everything; 2,160 yen.
  • Children 0-1 year older
    If you don’t need any Futon and meals; Free.
  • Children in junior high school or older (13- years old)
    Children over 13 years old will be charged as Adult.

Relaxation

Beauty Salon MERSK・C

Beauty Salon MERSK・C

Graceful time for you to relax both physically and mentally

In the midst of beautiful nature of all seasons, beauty technicians with reliable skills will care your skin to become bright and beautiful using original aromatherapy oils.

Enjoy a genuine Paris style beauty salon to your heart's content while staying in Tanigawa Onsen

Both men and women are welcome.

Facial Treatment

Face Massage

Oil Massage / Warm Face Pack 40min 6,700 yen (excl. tax)
Warming/Lightening/Anti-Aging
(Please choose one)
60min 10,000 yen (excl. tax)

Lift Up

By Renovateur and using beauty equipment, we provide an effective lifting.

90min 15,000 yen(excl. tax)

Body Treatment

Reflexology

Massage from below the knee to sole.

30min 4,500 yen(excl. tax)
Beauty Salon MERSK・C

Aromatherapy Massage

For reducing swelling and fatigue of your body.

40min 7,500 yen(excl. tax)
60min 10,300 yen(excl. tax)
90min 15,000 yen(excl. tax)

Face & Body

Ask the staff about time allocation of body and face.

120min 20,000 yen(excl. tax)
  • ※ Same menu is available for men.
  • ※ It's closed for Every Thursday.
  • ※ All prices are exclusive of tax.

Beauty Salon MERSK・C

  • Opening Hours13:00-22:00
  • Close of Receptio19:00
  • Location2nd Floor
  • HolidayThursdays

※ Reservation-only

※ We do not accept credit cards.

Facilities

Kinseikan Seseragi stands at the foot of Mt. Tanigawa, and prepares rooms and seasonal meals for a comfortable stay. Together with the great nature, we are looking forward to seeing you.

  • rooms

Check-in time 14:00
Check-out time 11:00

Picture shown is a room with removable panels.

Numbers of Guest Rooms

  • Rooms with outdoor bath: 2 Rooms
  • Rooms with 10 tatami mat and 8 tatami mat size Living Room : 2 Rooms
  • Rooms with removable panels : 2 Rooms
  • Rooms with Bed : 2 Rooms
  • "Seseragi" 10 tatami mat + 3 tatami mat size : 11 Rooms
  • "Kajika" 10 tatami mat + 3 tatami mat size : 3 Rooms
  • Bath

Picture shown is "Seseragi-no-yu" Mixed-sex Outdoor Bath

Bathes

  • "Seseragi-no-yu" Mixed-sex Outdoor Bath
  • Outdoor Bath for Men Only / Outdoor Bath for Women Only
  • “Monjyu-no-yu” Large Public Bath for Men Only
  • “Yakushi-no-yu” Large Public Bath for Women Only
  • “Sakuyahime-no-yu” Private Bath
  • choose your pillow

You can choose your pillow according to your taste.

We have 5 kinds of pillows; buckwheat hulls, feather, silk, eucalyptus chips, and high-grade charcoal.

Please choose your favorite one, judging by heights and textures, and have a great sleep.

  • Great Selection of Amenities

Great Selection of Amenities

Skin care cosmetics such as our original soap that contains collagen and onsen water, and also some skin toner, gel cream, BB cream, and peeling gel are assorted in the bathes.

There are several kinds of shampoo and conditioner such as the one contains horse oil which adds moisture to your hair. Please use the one you like.

Make Yourself at Home

Lobby

Lobby

Sit back and relax listening to the sound of stream and enjoy the view of beautiful nature.
Enjoy a wintry scene by sitting around the hearth in the winter season.

Shop

Shop

You can buy some local specialties and works by local craftsmen at the shop.

Restaurant

Restaurant

Restaurant filled with scent of wood and warmth.
A luxurious space with carefully selected chairs and tables where you can enjoy and taste your meal with fun.

Picture Books Section

Picture Books Section

There are some novels and essays besides picture books too.
You can enjoy reading in your room.

Onsen Water Server

Onsen Water Server

You can drink Onsen water.It is said that Onsen water is good for constipation and chronic stomach disorders.
If you bring your own bottle, Onsen water and delicious water of Tanigawa is free to take-away.

Karaoke Room Take

Karaoke Room "Take"

Please make a use of Karaoke room for after-dinner gathering.

Opening Hours 20:00-24:00

  • A group of 4 people or less: 2,000 yen (excl. tax) per person for an hour
  • A group of 5 people to 9 people: 1,000 yen (excl. tax) per person for an hour
  • A group of 10 people or more: 1,000 yen (excl. tax) per person for 2 hours

Directions and Nearby Attractions

Kinseikan Seseragi

Tanigawa Onsen, Minakami Onsen-kyo, Gunma Kinseikan Seseragi

Kinseikan Seseragi

Address

Postal Code 379-1619

544 Tanigawa, Minakami-machi, Tone-gun, Gunma
Telephone: 0278-72-3260

By Car

From Tokyo Area:[ Kan-Etsu Expressway ] Time Required: About 2h

Nerima Interchange

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Minakami Interchange

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Turn left at "Konita" Intersection

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National Route 291

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Turn left at "Kawakami" Intersection

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Turn left at "Tanigawa Hot Spring Entrance" Intersection

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Prefectural Route 252 (Go straight for 1.8 km)

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Kinseikan Seseragi

From Niigata Area [ Hokuriku Expressway & Kan-Etsu Expressway ] Time Required: About 2h 15min

Niigata Chuo Interchange

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Niigata Chuo Junction(Head for Hokuriku-do, Kan-Etsu-do, Toyama, Tokyo)

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Hokuriku Expressway

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Nagaoka Junction(Head for Kan-Etsu-do, Nagaoka, Tokyo)

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Kan-Etsu Expressway

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Minakami Interchange

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Turn left at "Konita" Intersection

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National Route 291

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Turn left at "Kawakami" Intersection

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Turn left at "Tanigawa Hot Spring Entrance" Intersection

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Prefectural Route 252 (Go straight for 1.8 km)

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Kinseikan Seseragi

※ We’ve installed an Electronic Vehicles charging station.

※ Standard charger (200V) for Electronic Vehicles (EV) and Plug-in Hybrid Vehicles (PHV) is available.

By Train

From Tokyo Area

1、Time Required: About 3h 10min

Tokyo (JR Takasaki Line)

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Takasaki (JR Joetsu Line)

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2、Time Required: About 1 h 55 min

Tokyo (JR Takasaki Line) Joetsu Shinkansen

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Takasaki (JR Joetsu Line)

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3、Time Required: About 1 h 40 min

Tokyo (JR Takasaki Line) Joetsu Shinkansen

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Jomo-Kogen

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Bus

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水上

From Niigata Area

1、Time Required: About 2 h 50 min

Niigata (Joetsu Shinkansen)

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Echigo-Yuzawa (JR Joetsu Line)

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2、Time Required: About 1 h 30 min

Niigata (Joetsu Shinkansen)

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Jomo-Kogen

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Bus

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Pick-up Information

While check-in time between 14:00 to 17:00, we provide pick-up service from Minakami Sta. (Joetsu Line) according to your arrival time.
Drop-off service will be provided in the morning between 9:20 to 11:00.
We will drop you off according to the timetable of trains and buses leaving Minakami Sta.
※ Please note that Pick-up and Drop-off time may be subject to change.

The service will be provided by 9 seater minivan. If there are more people, first reserved will be first served.
Please contact us when your schedule is decided.
If you are taking Joetsu Shinkansen, please take a bus from Jomo-Kogen Sta. to Minakami Sta. (approx. 25 min).

Place to Visit

Suwakyo Gorge

Suwakyo Gorge

A gorge formed by cold and clear water flow of Minakami.
Walking trail is constructed. You can take a walk in beautiful nature; also visiting nearby places (Seiryu Park, Sasabue Bridge, Swakyo Bridge, Ryugase, Tamadare Fall etc.) will be fun.

Approx. 5.5 km from the hotel.

Mt. Tanigawa Ropeway, Mt. Tanigawa

Mt. Tanigawa Ropeway, Mt. Tanigawa

A ropeway which goes up to Tenjindaira in 7 min at fastest viewing beautiful Mt. Tanigawa in all seasons.
It runs on winter seasons too, so you can enjoy midwinter Mt. Tanigawa.
If you go further up to Tenjin Pass by transferring to lift at Tenjindaira, you can have a great panoramic view.

【Closed】 Around in the end of November (undecided)

Ichinokurasawa Gorge

Ichinokurasawa Gorge

One of the Big 3 Rock Faces in Japan. You can enjoy a beautiful gorge through all seasons such as snowy gorge which won’t melt even in summer and clear colors of autumn leaves.

Approx. 14.5 km from the hotel

Tennichi Museum

Tennichi Museum

Paintings by artists that represent Modern Art such as Kishida Ryusei and Umehara Ryuzaburo, and also some Picasso and Matisse’s works are on display. The museum is 5 to 10 min walk from the hotel, and attracts many visitors’ attention.

Approx. 300 m from the hotel.

Roadside Rest Area Mizukikoukan

Roadside Rest Area Mizukikoukan

Mizukikoukan features ecology of fishes in Tone River and bouldering.
You can observe the ecology of fishes in tunnel shaped tank and experience bouldering using a bouldering wall.

Approx. 5.2 km from the hotel.

Tsukiyono Vidro Park

Tsukiyono Vidro Park

You can enjoy a display of glassworks, visit glass factory, join the workshop for making accessories and small goods.
At the shop inside the park, you can buy a displayed glassworks and glass made souvenirs. Also there’s a restaurant that provides local craft beer.

Approx. 12 km from the hotel.

Tomioka Silk Mill

Tomioka Silk Mill

Registered to a “World Heritage and National Treasure” in June, 2014.
Historic cultural asset which greatly contributed to the innovation of silk industry.
Silk-reeling factory and cocoon warehouse built when the mill was established still exist.

Approx. 1 h 20 min by car from the hotel (Minakami Interchange-Tomioka Interchange)

Ozegahara

Ozegahara

A marsh stated as National Park, also selected to 100 Landscapes of Japan.
You can see some unique and precious plants such as skunk cabbages, bog moss, and day lilies.

Approx. 1 h 30 min by car from the hotel to Hatomachi Pass (entrance to Oze)

Information of Combination Bus Tickets

With Mt. Tanigawa Ropeway Ticket

※ Leaving Minakami Sta. or Jomo-Kogen Sta. ※

< A round-trip bus ticket from the station + a round-trip Mt. Tanigawa ropeway ticket >

  • 1. From Minakami Sta.: Adult 3,050 yen, Child 1,530 yen (510 yen cheaper for an Adult)
  • 2. From Jomo-Kogen Sta.: Adult 3,850 yen, Child 1,930 yen (710 yen cheaper for an Adult)

With Takaragawa Onsen Ticket

※ Leaveing Minakami Sta. or Jomo-Kogen Sta. ※

A round-trip bus ticket from the station + A day visit Onsen ticket at Osenkaku, Takaragawa Onsen

  • 1. From Minakami Sta.: Adult 2,900 yen, Child 1,610 yen (1,100 yen cheaper for an Adult)
  • 2. From Jomo-Kogen Sta.: Adult 3,900 yen, Child 2,110 yen (1,340 cheaper for an Adult)

2 Days Pass for Minakami-kyo area

< Pass for Sarugakyo Line and Minakami Line >

  • Adult 3,000 yen, Child 1,500 yen

MINAKAMI AREA PASS(3DAYS)

< Pass for Sarugakyo Line and Minakami Line >

  • Adult 2,000 yen, Child 1,000 yen
  • 3 days pass for both Sarugakyo line and Minakami line
  • For tourists from foreign countries only
  • Adult 2,000 yen Child 1,000 yen

Frequently Asked Questions

Q.
What is the check-in and check-out time?
A.
Check-in time is 14:00, and check-out time is 11:00.
It might depend on your staying plan, so please ask the staff.
Please call us if your check-in time will be after 17:00.
The latest time for starting dinner is 19:00.
Please contact the staff in case you want it later.
Q.
Can we check-in before 14:00?
A.
We might ask you to wait at the lobby, but we will show you to the room before 14:00 as soon as it’s ready.
Q.
Can you keep my baggage?
A.
We will keep it at the front desk.
If you are sending it beforehand by a courier, please write down your reservation name and arrival date.
We will keep your baggage after check-out during the same day too.
Q.
Is it possible to extend the check-out time?
A.
It will depend on the situation, but if the hotel is not crowded, it is possible.
We will charge for additional 3,000 yen (excl. tax) per an hour for a room after 11:00, and you can extend only untill 12:00.
The charge is different by your room type, so please ask the staff.
Q.
Do you provide pick-up and drop-off service?
A.
Yes. While check-in time between 14:00 to 17:00, we provide pick-up service from Minakami Sta. (Joetsu Line) according to your arrival time.
Drop-off service will be provided in the morning between 9:20 to 11:00.
We will drop you off according to the timetable of trains and buses leaving Minakami Sta.
The service will be provided by 9 seater minivan. So the first reserved will be first served.
Please contact us as soon as your schedule is decided.
Please note that we might ask you to wait for about 15 min when there are more people and shuttle service is necessary.
From Jomo-Kogen Sta. of Joetsu Shinkansen, please take a bus or a taxi. (For more information, please check “Directions and Nearby Attractions”)
Q.
Do you have a parking lot?
A.
We have a free parking lot (for 30 cars).
Q.
From when till when can you make a reservation?
A.
You can make a reservation 6 months in advance.
If the room is available, you can make a reservation on the day.
If you wish to make the day’s reservation, please call us.
Q.
Is there a waiting list?
A.
Yes, there is.
If there is a cancellation, we will contact the waiting customer according to the list.
Q.
How much is the cancellation fee?
A.
We won’t charge cancellation fee for cancels made before 4 days of the stay.
We will charge 20% for cancels made before 3 days till the day before, 50% for the day in the morning, 100% for afterwards.
Q.
Until when can you change the number of people staying?
A.
You can change at any time.
Please note that accommodation fee will change according to the number of people staying.
Q.
Is the fee different between the reservation by the Internet and by telephone?
A.
Basically it’s same. But sometimes we have special discount plans on the Internet.
Q.
Do you have a room with the Internet?
A.
You can use free Wi-Fi in every room.
Q.
How is the cell phone reception at the hotel?
A.
You can use all models of DoCoMo and au.
For SoftBank, only 4G can be used.
Q.
Do you accept Credit Cards?
A.
We accept VISA, MasterCard, JCB, Orico, UC, NICOS, and SAISON.
We don’t accept Credit Cards for discount plans, so please make sure when reserving.
For fees of massage and beauty salon, only cash is accepted.
Q.
What time is dinner and breakfast served?
A.
Dinner is from 18:00.
Please let us know your dinner time after you arrive.
Breakfast is from 7:30.
Please tell your breakfast time to the staff after dinner.
Q.
If there is some food that I don't like, can you make a change to the menu?
A.
We would like to meet your request as best as we can.
If your request is just to ask for replacement, we won’t charge additional fee. But if you want to replace it with specific food, additional charge will be required.
Q.
Can you ask for Geisha and hostesses to serve at the banquets?
A.
If you reserve in advance, you can.
Fee for asking Geisha is 17,640 yen (excl. tax), hostess is 16,800 yen (excl. tax) for 120 min. Also at least 5,000 yen (excl. tax) will be charged as traffic expenses.
Q.
Can you prepare a cake and flower bouquet for anniversary?
A.
Yes, we can.
Please make a reservation 3 days prior.
Flower bouquet will be from 1,500 yen (excl. tax), and cake from 3,300 yen (excl. tax).
The fee will depend on what kind of cake and bouquet you’d like. Please call us for more details.
Q.
Can I stay with my pet?
A.
Pets are not allowed to enter the hotel.
You’ll have to leave them inside your car, or please use a pet hotel about 7 min far from our hotel by car.
Q.
Do you have non-smoking room?
A.
We are sorry that we cannot meet your request.
We don’t have a non-smoking room now, but rooms are deodorized by ozone generators.
Q.
Is there a convenience store nearby?
A.
There’s one 8 min far from our hotel by car.
Q.
Can you make a day visit for Onsen?
A.
Unfortunately, we don’t accept day visits.
Q.
Do you need snow chains for cars in winter season?
A.
It will be needed frequently when it starts to snow, so you’d better bring snow chains or use snow tires just in case.
Please check the traffic information when you come.